Menu

2021 Flex Pass Handbook

Safety

As we look forward to the time when we reopen our doors, we want to affirm that the health and safety of our audiences, artists, and staff are of the utmost importance. In light of COVID-19, we are hard at work implementing a system of health-based procedures (under guidance from government and health authorities) to ensure the safety of all who come to our theater. Information about these protocols will be posted on our website, included in preshow emails, and featured on our lobby screens. As we approach the day when our theater can resume operation, our audiences will be the first to know about the steps we are committed to taking to create this safe and welcoming environment.

Booking Seats 

We’ll send you an email when your two-week (three-week for Flex + Friend) advanced booking begins — that’s your cue to book your seats for that show. You can book online at phnyc.org/tickets or call Ticket Central. With a Flex Pass, you have access to all regular seating zones, and receive priority booking ahead of the public. Be sure to act early to guarantee prime seats.

Ticket Exchange & Missed Performance

Flex Pass holders receive a free exchange (up to 24 hours before your scheduled performance) for each production. And if you missed your performance, please reach out so we can assist you — in many cases, we will reseat you at a future performance (pending availability) and confirm in advance. If you are unable to exchange or use the seats you’ve booked, let us know to release your seats.

Refill and Guest Tickets

Use your Flex Pass tickets to bring friends along with you. You can purchase refill tickets any time during the season by calling Ticket Central, sold in pairs at $50 per ticket. 

Second Look

Loved the show so much that you want to see it again? After you see the show once, you can see any show a second time for $20. Call Ticket Central to book a Second Look ticket. You may purchase one Second Look ticket per package per production. 

Bring the Kids

Know a young theater lover? We encourage you to bring them along when you come to our shows. Children and young adults age 22 or younger can see the show for just $15 with our Bring the Kids discount. If they’re age 23–35, they can become a Young Member for free. Check the “Calendar + Info” section of each show for age recommendations.

Accessibility

We strive to provide an enjoyable experience for all of our audience members. Both of our theaters are wheelchair-accessible, and assisted listening devices are available at all performances. We have captioning and audio-description services available for every production; we also provide ASL-interpreted performances for some productions. Visit our site at phnyc.org/accessibility for details and dates. If you have any seating requests or questions about our facility, please contact us and we’d be happy to help.

Contact Information

We want to be sure you know about everything happening at Playwrights, no matter where life may take you. If you have any address changes, please tell us so we can have your most up-to-date contact information throughout the season. 

Local Business Discounts

Season package holders have access to a range of discounts at local restaurants, hotels, and parking garages by showing your Playwrights ID card, which will be automatically emailed to you with your payment receipt. Visit the Plan Your Visit section of our website for the most up-to-date local business listings.

Upgrade Your Experience

We hope you enjoy your experience with us, and the opportunity to see what you want, when you want. If you would like to up your commitment to new work, you can become a Flex Pass Friend with a donation of $50 and unlock an extra week of advanced booking.

Visit phnyc.org/handbooks any time during the season for up-to-date handbooks, booking dates, and details of your benefits.

Thanks for joining us this season — we’re thrilled to have you!