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Box Office Associates

Organizational Summary: 

Playwrights Horizons is a writer's theater dedicated to the support and development of contemporary U.S. playwrights, composers, and lyricists, and to the production of their new work. 

Reports to: 

Manager of Sales

Position Summary: 

Playwrights Horizons is seeking Box Office Associates to join our front-line team in providing exceptional customer service to our audience members. The Associate will regularly interact with customers and visitors to the space, and will be comfortable communicating with and providing for their needs. This is a part-time position requiring day, evening, and weekend shifts, and can expect to be offered an average of 10-20 hours per week during the producing season. As a part of this team, the Associate will contribute to the Box Office environment in a manner that is conducive to customer service, equity, and safety.

Duties & Responsibilities: 

  • Assist customers with purchase decisions and resolve customer conflicts with guidance from the Manager of Sales, as needed 

  • Handle performance load-in, walk-up sales, and distribution of Will Call tickets, troubleshooting any day-of-show issues in a professional manner 

  • Process subscriptions and renewals 

  • Complete ticket exchanges and refunds

  • Check customer records and identification in accordance with current institutional protocols 

  • Maintain knowledge of productions, ticket offerings, and policies

  • Collect complete and accurate data from customers, ensuring quality data maintenance 

  • Process phone and in-person orders using the Tessitura CRM platform 

  • Maintain a positive attitude, professional demeanor, and a genuine interest in helping others 

  • Contribute to the environment of the box office in a manner that is conducive to customer service, equity, and safety 

  • Perform other duties as assigned by management 

Qualifications: 

  • Prior box office experience, preferably in a performing arts or live entertainment setting; other customer service experience a plus

  • Able to greet new people with confidence and make them feel welcome in the building

  • Able to remain professional and calm in stressful situations

  • Outstanding written and verbal communication skills

  • Ability to confidently engage with patrons, displaying patience and personability 

  • Knowledge of ticketing systems, specifically Tessitura, strongly preferred 

  • F03 Fireguard Certification a plus

  • Ability to maintain a consistent part-time schedule, covering evening and weekend shifts

Schedule & Work Environment

  • During the off-season, the Box Office team works on-site 3 days a week, and from home 2 days a week. The Box Office is open Monday-Thursday 2-6 PM.

  • During the producing season, the Box Office team works on-site at the theatre on 42nd Street. A typical schedule would be Tuesday–Sunday, afternoons and evenings. The team remains at the theatre until the late seating cue for the show passes and all reports have been run (about 30 minutes after show start).

  • Box Office Associates are paid hourly and are scheduled depending on availability and show schedule. Applicants must be available some nights and weekends.

Compensation: 

$20 per hour, with an average of 10-20 hours per week during the production season 

Values Statement:

Playwrights Horizons is committed to building a more just future for everyone -- particularly those from historically oppressed communities, by employing a broad spectrum of voices that will enrich the quality and vitality of our work. Playwrights Horizons is an equal opportunity employer that has a strong institutional commitment to uprooting all systems of oppression by demonstrative equitable and inclusive practices. 

The organization is interested in receiving applications from people of all races, sexual orientations, gender identities, ages, classes, religions, and people with disabilities. The facilities at Playwrights Horizons are fully accessible and ADA compliant. 

To Apply: 

Please email your cover letter and resume as pdf to Jobs@phnyc.org with the job title in the subject line. 

No phone calls, please.