Ticket Exchange Policy

All ticket exchange requests must be received at least 24 hours before your scheduled performance. Contact our box office at tickets@phnyc.org or 212 279 4200. (The box office is open from 2-6PM Tuesdays-Fridays. On weekends, the box office is open one hour before curtain time for same day sales and between curtain times for advance sales.)

Ticket and Season Package Sales

All sales are final and non-refundable. 

If you have a Flex Pass, you are entitled to ticket exchange benefits. Call or email our box office to request your exchange.

Regular Ticket Exchange Policy

You may request to exchange your tickets up to 24 hours before the scheduled performance, subject to availability and additional fees. Ticket exchange requests must be received at least 24 hours prior to the scheduled performance. Any applicable ticket price difference will be charged in addition to a $5 exchange fee per ticket.

Season Package Ticket Exchange Policy

Subscription, Flex Pass, and Membership exchange requests can be made up to 24 hours prior to the scheduled performance with no penalty. 

Flex Pass: For each production, two ticket exchanges at no additional cost can be requested up to 24 hours prior to the scheduled performance. Further exchanges are subject to a $5 per-ticket exchange fee.

Membership: One ticket exchange at no additional cost can be requested up to 24 hours prior to the scheduled performance. Any applicable ticket price difference will be charged. Further exchanges are subject to a $5 per-ticket exchange fee.

Flex Pass/Membership +Friend: Two ticket exchanges at no additional cost can be requested up to 24 hours prior to the scheduled performance.

Young/Student Membership: You may request to exchange your tickets up to 24 hours before the scheduled performance, subject to availability and $5 per-ticket exchange fee. Tickets must be used by the account owner. Please note that these tickets are not transferable.

Young/Student Membership +Friend: One ticket exchange at no additional cost can be requested up to 24 hours prior to the scheduled performance. All ticket exchange requests granted within 24 hours of the scheduled performance will be subject to a $5 per-ticket exchange fee.

Ticket Release

(Flex Pass only)

If you have a Flex Pass and are unable to select a new date at the time of the exchange request, you may request we release those tickets in order to rebook at a later date. Released Subscription tickets must be rebooked for the same production and do not rollover between productions. Released Flex Pass tickets may be used for another production in the same season and do not rollover between seasons.

No Show or Late Arrival

All tickets must be picked up by the performance’s scheduled start time. After that time you are no longer guaranteed your reserved seat. Late seating is at the sole discretion of management and is not guaranteed. If you are placed in a new seat by management after the performance has begun, you may not be able to return to your originally reserved seat. There will be no refunds or exchanges granted for missed performances or late seating.