FAQ
General | Performances | Packages | Single Tickets | Work | Compare Season Packages | Contact
General
What are your hours?
Our box office is open from 2-6PM Tuesdays-Fridays. On weekends, the box office is open one hour before curtain time for same day sales and between curtain times for advance sales. The box office can be reached at 212-279-4200.
The administrative office hours for Playwrights Horizons are 10 AM–6 PM, Monday through Friday, and the office can be reached at 212-564-1235. Both the administrative office and Box Office are located at 416 West 42 Street.
Why is it “Playwrights Horizons” and not Playwrights’ Horizons?
Our founder Bob Moss says he knows there was a reason, but doesn’t remember why. You’ll also see references to Playwrights sometimes, which is short for our theater's full title.
Performances
Where can I find the run time of a production?
Once we have confirmed the run time, it will be published in the Calendar + Info section of each production's show page.
Do you have an age recommendation for productions?
Content Transparency Statements are published in the Calendar + Info section of each production's show page.
How do I get to the theater?
Directions and maps are available in the Getting Here page.
Where can I park?
There is a parking garage a block away, at 475 West 41 Street. Discounted parking is available at MPG Parking.
Can I store my suitcase, shopping bags, etc.?
The production’s house manager will be happy to store your bag for the duration of the performance but cannot assume liability for your belongings.
Do you have a lost and found?
Yes, you can email housemanager@phnyc.org to check and see if your item has been found.
What is your policy on mobile devices?
We ask that guestssilence ringers on all mobile devices prior to the beginning of every performance, but we hope you’ll connect with us online. Keep an eye out in the program and lobby for a hashtag to use on social media and tag us at @phnyc on Twitter or Instagram, or at Playwrights Horizons on Facebook!
Audience members who are deaf or hard of hearing, however, can see captions during select performances with a Playwrights Horizons loaned or personal closed captioning device that may remain on and in use during the performance. These devices may include a cell phone, a tablet, or an iPad/iPod. These devices utilize an app (GalaPro) that offers digital text displays that emanate some light. Please join us in creating a safe and inclusive space for all patrons. If the small glare of the screen from someone else's device affects your enjoyment of the production, please speak with a member of the FOH staff.
What if I arrive late to the performance?
Late seating is at the discretion of management for each performance.
Is your venue wheelchair accessible?
Yes, we have wheelchair accessible seating in both our theaters. Seating charts are available here. Please contact our box office at 212-279-4200 or email accessibility@phnyc.org with any questions.
Do you provide assisted listening devices or Closed Captioned performances?
We have assisted listening devices available at every performance in both of our theaters. Our productions also offer GalaPro, a free app for smartphones and devices, delivering closed captions at all performances after opening night for each show.
What is your mask policy?
Currently, wearing face masks is optional, but encouraged. See our Health Guidelines for more information.
Certain performances may be deemed "masks required" but will be clearly notes as such on our performance and event calendar and via the ticketing website and checkout process.
What kind of concessions are offered at performances?
We offer alcholic and non-alcoholic beverages, candy, and snacks! These may be consumed in the theater.
What if I cannot attend my performance?
Visit our Ticket Exchange Policy for more information on how to exchange your tickets.
What if a performance is cancelled?
In the unlikely event that we need to cancel a performance, you’ll hear from us through the email address and/or text message to the phone number you provided when booking tickets.
Season Packages
I have a season package. How do I use my tickets/benefits?
To book tickets, you can login to your account, or call at 212-279-4200.
Can I get restaurant discounts with my season package?
Yes! Our evolving list of neighborhood partnerships and discounts can be found here.
Young and Student Memberships
I got my young/student membership! How do I reserve tickets with it?
You can log into your account on our website and discounted option tickets should appear when you go to reserve tickets. You may also call the box office at 212-279-4200.
What seats/performances are eligible for discounted tickets?
All non-premium seats are eligible at any performance
Do young and student memberships expire?
Yes, all memberships expire at the end of each season. At the start of a new season, you will need to renew by signing up for the young/student membership again before ordering any tickets.
What do I do if I added a young or student membership but can’t see the discount pricing?
Make sure you are logged into your account. It can take up to 24 hours for the membership to become active on your account after you add it.
Can I exchange my young or student membership tickets?
Yes, there is a $5 fee per ticket. Exchange requests must be received at least 24 hours in advance of the performance.
Unpredictable schedule? You can become a friend of Playwrights Horizons for $25 to receive 1 free exchange per show as well as early booking.
Do I have to provide proof of age or student status?
Yes. Please bring a student ID or ID with date of birth when you pick up your tickets.
Which shows are eligible for the young/student membership discount?
Any show within the Playwrights Horizons season.
Access Passport
Who is the Access Passport for?
Anyone who desires to see theater without the traditional barriers. The Access Passport provides access to discounted tickets to all of Playwrights Horizons accessible offerings which include:
- ASL-Interpreted performances
- Audio Described performances
- Touch Tours
- Relaxed Performances
- Select performances with GalaPro
Do I have to pay to get an Access Passport?
No! You can join for free here. The Access Passport is free to join and you can purchase discounted tickets on a pay-as-you-go basis.
How do I use my Access Passport?
Once you sign up for the Access Passport, you will recieve an email with a needs survey. When we recieve this information back from you, we will update your account and you can begin booking your seats to any performances that meet your needs.
You can log into your account to book online, purchase tickets in person at the box office, call the box office at 212-279-4200 during box office hours, or send an email to accessibility@phnyc.org for assistance.
What seats/performances are eligible to reserve with the Access Passport?
All productions within the Playwrights Horizons season will include accessible offerings.
Designated seats with the best view of interpreters will be set aside for ASL-Interpreted performances and can be reserved by Access Passport holders.
Designated seats will be set aside for Blind/Low Vision Passport holders at Audio Description performances. Access Passport Holders are not restricted to those designated seats—you are welcome to reserve any seat.
All seats are available for Relaxed Performances and the select GalaPro performances.
Single Tickets
I'm having difficulty getting tickets online. What should I do?
You can call 212-279-4200 for booking assistance, or email tickets@phnyc.org. They will get back to you as soon as they can during business hours.
I lost my tickets – what now?
Don’t worry! Visit our box office with identification upon arriving at the theater and they can print you new tickets.
Can someone else pick up my tickets for me?
Yes, just call 212-279-4200 to let them know who will be picking them up.
Do you have discounted rush tickets?
View details in the Waiting List and Rush Ticketing Policy section of Buy Show Tickets.
Do you have group ticket discounts?
We offer a discount for students and other groups of 10 or more. You can call 212-279-4200 for more information, or find out more in Group Sales.
Work at Playwrights
Do you accept play submissions?
We have an open submission policy for full-length, original plays by living American writers. Find out more in Play Submission.
Can I audition for your shows?
You can reach out to our casting department if you’re interested in auditioning or inviting a representative to a showcase. You can find contact information in the Casting section of Jobs.
Can I usher at Playwrights?
We enlist the services of volunteer ushers for our productions. You can find contact information in the Volunteer Usher section of Jobs.
Do you rent spaces to outside groups?
We rent rehearsal rooms and theaters based on availability. Find out more in Space Rental.
Do you have any job openings?
We continually update the Employment Opportunities section of Jobs with available positions. Check in periodically for updates.
Do you offer any internships?
We offer practical experience training through our Theatrical Fellowship program. Fellowship positions are season-long, or occasionally summer positions. Find out more about the Fellowship program in the Internships section of Jobs.
*All exchanges should be requested at least 24 hours in advance