"What to Send Up..." Ticketing Policy
COVID Policies
Determining a safety plan for our theater has been difficult, especially as we acknowledge the vaccine hesitancy that understandably exists for some in Black communities due to historical failures in U.S. healthcare systems as well as ongoing personal experiences—one of the many results of structural racism. It is hard to reconcile even matters of global public health with the priority of doing better for Black communities in all of our decisions. Playwrights Horizons is committed to providing a safe environment for not only our staff, but for our entire community.
In accordance with State and Local guidelines, we will be requiring vaccinations for attendance to our productions. Patrons are asked to provide proof of vaccination via the NYC COVID SAFE App, Excelsior Pass, a CDC issued vaccine card, a NYC vaccination record, or an official immunization record from outside NYC or the U.S. We additionally are requiring everyone to wear a mask while at our theater. We understand that guidelines are ever changing, and we thank you for your understanding as we navigate how to implement and adapt policies at Playwrights Horizons that keep everyone safe.
Refund/Exchange Policies
Before purchasing tickets to our season, ticket buyers are asked to confirm that they are fully vaccinated against Covid-19 as defined by the CDC. If, for any reason, it is determined that a ticket buyer is not vaccinated or has gotten their final dose within 14 days of the performance, that ticket buyer will not be permitted into the show and no refund will be given.
All sales are final and non-refundable. Ticket exchanges are able to be requested up to 24 hours prior to a performance, subject to availability, applicable ticket price difference, and a $5 exchange fee per ticket. This fee is waived for package holders for any initial exchanges.
If an audience member is/has any of the below (regardless of vaccination status), we ask that they stay home and contact the Box Office to rebook.
- Currently experiencing symptoms related to Covid-19
- A known exposure to someone with Covid-19 in the past 10 days
- Recent positive test for Covid-19 (even if asymptomatic)
- Been instructed to self-isolate
No-Shows or Late Arrivals
Due to the nature of this show, we are unable to accommodate late arrivals for our audience members. Single ticket buyers are unable to receive a refund or an exchange if they arrive late or do not attend their scheduled performance.
Ticket Donations
If you or a guest are unable to use your tickets last minute, you are able to request a ticket donation the day of the performance. The cost of your ticket for that performance will be counted as a donation and a letter will be issued to you for tax purposes. Tickets are able to be donated up to the performance time. The letter will be issued to the name and address associated with the ticket purchase.
E-Ticketing / Touchless Ticketing
Upon purchasing tickets, you will receive both an email confirmation and a PDF attachment with the e-ticket(s) to your performance. Due to Covid-19 protocols, we are encouraging all audience members to use e-tickets whenever possible. When entering the theater, present the barcode on your e-ticket(s) to the usher for scanning. If you need help locating your e-ticket before you arrive, consult your pre-show email (sent days before your performance) or email tickets@phnyc.org. At the theater, our box office staff will be happy to assist you.
Live at 5, HotTix
Live at 5 and HotTix have been discontinued. Instead, we encourage our audience members to join our Young or Student Membership program if they are eligible. More information on those programs can be found here.
